Refund & Cancellation Policy

Last updated: 20 July 2026

This policy applies to services sold by Puranjay Infosol Pvt Ltd (CIN: U74999WB2018PTC226798) under the C‑Quence and Nova brands.

1. Setup fees (one‑time)

Nova is a bespoke, done‑for‑you service. The setup fee pays for real, made‑to‑order work — the onboarding call, design and brand customisation, catalogue migration, payment and domain configuration, compliance pages and training — which we begin specifically for you and cannot resell to anyone else.

When your setup fee is refundable:

If you cancel before your onboarding call takes place and before any build work has started, your setup fee is refunded in full, minus any payment‑gateway charges we cannot recover.
This applies equally to prepaid (15% offer) orders — paying upfront does not reduce this right; the refund is calculated on the amount you actually paid.

When your setup fee is non‑refundable:

Once your onboarding call has concluded, or once we have started your build (design customisation, catalogue migration or configuration) — whichever happens first — the setup fee becomes non‑refundable, because bespoke work has commenced.
By booking an onboarding call and paying the setup fee, you expressly request and consent to us beginning this bespoke work immediately, and you acknowledge that this is the point from which the setup fee is no longer refundable.

If we fail to deliver: the above does not take away your rights where the fault is ours. If C‑Quence is unable to deliver the agreed go‑live scope — for reasons that are not caused by missing inputs from you or by third‑party approvals such as app‑store review — you may cancel and receive a fair refund for the scope we did not deliver.

2. Monthly maintenance

Your first 3 months of maintenance are free from go‑live.
Maintenance is billed monthly via an auto‑debit mandate you can view or cancel anytime. Cancel with 30 days' notice; you will not be charged after the notice period ends.
Maintenance fees already charged for a completed service month are non‑refundable. If you cancel mid‑cycle, service continues to the end of the paid period.

3. Third‑party costs

Amounts paid to third parties on your behalf or by you directly — domain registration, Apple/Google developer accounts, SMS/WhatsApp credits, payment‑gateway charges — follow those providers' own refund rules and are not refundable by C‑Quence.

4. Your data on exit

Whatever the reason for cancellation, your data is yours: we provide a full export of your products, orders, customers and invoices in standard formats within 30 days of your request.

5. How to request a refund

Email support@cquence.tech with your business name and invoice number. Approved refunds are processed to the original payment method within 7–10 business days.

← Back to home · Privacy Policy · Terms of Service